Support: Merivirta AI Translate
Merivirta AI Translate translates your Shopify store with AI and keeps every language up to date. AI is included in every plan, so there is no AI key to connect. You review and edit translations before they go live.
Contact us
- Email: jere@merivirta.com
- Response time: we reply within one business day, Monday to Friday, Finnish time (EET/EEST).
- Languages: English and Finnish.
To help us answer quickly, please include:
- your store’s myshopify domain (for example
your-store.myshopify.com); - the language and the content (for example a product title) the question is about;
- the time of the job, or what the Jobs page shows for it;
- what you expected to happen and what happened instead.
Never send us your Shopify password.
Getting started
- Install the app from the Shopify App Store. The Free plan works right away; no plan selection is needed.
- Add a language in Shopify (Settings → Languages) if your store has none besides its default language. It can stay unpublished while you prepare translations. The app never adds or publishes languages.
- Turn on both consents in Settings → Permissions: “Allow this app to publish translations to my store” and “Allow this app to send store text to AI for translation”. Save.
- Run a free estimate. Open Jobs → Start a job, choose Estimate only, select languages and content types and start. The estimate reads your content and counts what would be translated, without AI calls or store writes.
- Translate. Start a job in Translate and write to Shopify mode, check the estimate and confirm the job. Translated words count toward your plan’s monthly word allowance.
- Review. Open Catalog, choose a content type and language, and open any item to edit a translation, save a draft or publish a field.
- Optional: continuous automation. On the Automation page, choose languages, content types and a schedule to keep translations current when your content changes.
Frequently asked questions
Do I need an AI account or API key?
No. AI translation is included in every plan. Translations run on Claude by Anthropic through Merivirta’s own AI service, so there is nothing to connect, no key to enter and no separate AI bill.
What is included in each plan?
Every plan includes AI translation and every feature. Plans differ by the number of target languages and the words translated per month: Free 1 language and 10,000 words, Starter 3 languages and 100,000 words, Growth 6 languages and 300,000 words, Pro up to 20 languages (Shopify’s limit) and 1,000,000 words. Shopify bills the plan; there are no extra AI charges and no overage charges.
How are words counted?
The words of your store text sent to AI for translation, counted once per target language: a 100-word description translated into 3 languages uses 300 words. HTML tags, links and placeholders are not counted. Words count only when the AI returns a usable translation; failed, refused or cancelled requests don’t use your allowance, and free estimates and your own edits in the editor never use words. Home, Jobs and Plans show your usage, for example “12,400 of 100,000 words this month”.
What happens when my monthly word allowance is used up?
Nothing more is sent to AI. Translation jobs pause with a message to upgrade your plan or wait until the allowance resets, and continuous automation pauses. Automation resumes on its own after the reset or an upgrade; paused jobs can be resumed on the Jobs page.
When does the word allowance reset?
On the 1st of each calendar month, in your store’s time zone. Unused words don’t carry over to the next month.
What content can be translated?
Everything Shopify’s translation API exposes: products, collections, pages, blog posts, navigation, metafields, theme texts and more. The Catalog page shows which content types your store has.
Are my existing translations overwritten?
Not by default. Jobs fill only missing (or missing and outdated) translations. Replacing existing translations needs a separate choice and confirmation. Saved drafts, excluded fields and locked empty fields are never overwritten by automation.
Can I review translations before they go live?
Yes. Open any item in Catalog to edit a translation, save it as a draft or publish a single field. Job results list every changed field with a link to the editor.
Can I keep some content or languages out of AI translation?
Yes. Exclude a whole resource or a single field in the catalog editor, and exclude whole languages under Settings → Languages excluded from AI jobs. You can still edit and publish them manually.
Does the app translate URL handles?
AI jobs never change URL handles. You can translate a handle manually in the editor with a separate confirmation, because it changes the page address.
Does the app support Shopify Markets?
Yes, if you grant the optional markets permission. You can choose a market in the catalog and in jobs to write market-specific translations; without a market, translations apply to every market that has no override of its own.
What does continuous automation do?
When you turn it on, the app keeps your chosen languages and content types up to date when your content changes, within your plan’s monthly word allowance. It is off by default, and you can pause it at any time on the Automation page.
What is sent to AI?
Only the store text being translated, its field and content type, and the source and target language. It is sent to Merivirta’s AI service, which uses Anthropic’s Claude. No customer or order data is sent, and nothing is sent before you turn on AI consent in Settings. See our privacy policy.
Which languages can the AI translate into?
The languages enabled in your store that are in the app’s language catalog: Arabic, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian and Vietnamese. Review important pages before publishing.
What happens if I downgrade?
Languages you already translate keep updating. Only adding a new language needs a larger plan. The new plan’s monthly word allowance applies. Nothing is deleted.
How do I change my plan?
Open Plans in the app and choose a plan. Billing is handled by Shopify and appears on your Shopify bill. There are no free trials on paid plans.
What happens to my data when I uninstall?
Jobs and automation stop immediately. All of your store’s data in the app is deleted 48 hours after uninstall. Translations already published stay in your store.
Troubleshooting
| Problem | What to do |
|---|---|
| “Your monthly word allowance is used up” | Upgrade your plan in Plans, or wait until the allowance resets on the 1st of the month (in your store’s time zone). Automation resumes on its own; resume paused jobs on the Jobs page. |
| “AI is temporarily unavailable” | A problem on our side. There is nothing to fix in your settings. The job pauses; resume it later on the Jobs page. If it continues, email us. |
| “Allow the app to publish translations to your store in Settings first” | Turn on the store-update consent in Settings → Permissions and save. |
| “Allow sending store text to AI in Settings first” | Turn on the AI consent in Settings → Permissions and save. |
| “Your plan does not include another language” | Upgrade in Plans, or keep translating the languages you already use. |
| No languages to choose | Add a language in Shopify admin under Settings → Languages. |
| A job paused because your session ended | Writing to Shopify needs your staff account signed in with permission to manage translations. Open the app from Shopify admin again and resume the job. |
| A field is reported as failed (“copied the source”, “markup”, “placeholders”) | The app refuses translations that copy the source text or change HTML, Liquid or placeholders. Translate the field in the catalog editor, or retry it from the job’s field results. |
| “AI request outcome unknown” | The app never sends a request twice when it cannot confirm the outcome. Check the field in the catalog editor and publish it manually if needed. |
| Automation does not seem to run | Check that automation is On, AI consent is saved and your monthly word allowance has words left (see the Automation page and Plans). |
If the problem continues, email jere@merivirta.com with the details listed above.